Refund & Return Policy

Effective Date: [23-02-2026]

At myspices.shop, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unopened, and in original packaging.

  • The item must be in the same condition as received.

  • Proof of purchase (Order ID / Invoice) is required.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Items damaged by the customer

  • Clearance or final sale items (if applicable)

  • Customized or special-order products

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share clear photos and your order number via email at myspice131@gmail.com.

After verification, we will arrange a replacement or refund.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund.

  • If approved, the refund will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.
Once the order has been shipped, it cannot be cancelled.

To request cancellation, contact us immediately at myspice131@gmail.com.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service.

7. Contact Information

For return or refund requests, contact:

Trade Name: myspices.shop
Owner: Parmar Yuvrajsinh Devisinh
Email: myspice131@gmail.com
Phone: +91 82385 39134

Address:
Devi Sinh Parmar
A/1-131, Reshma Row House
Opp. Shivam Avenyu
Puna Gam Road, Kumbharia
Surat – 395010
Gujarat, India